Returns and Exchange
Returns and Exchanges
Free Returns and Exchanges within Australia
We understand that when you shop online the products you buy may be different to what you expected. If you are dissatisfied with the product we will happily provide a credit or refund within 15 days of purchase (within Australia).
Please note the product must be unused and in the original condition with all tags attached.
In the case of a change of mind we can offer a store credit or refund.
Please note we do not offer refunds or exchanges on sale items.
Free returns are available on full priced items only
Shipping and handling costs are non refundable
If an item arrives with a fault or defect you must inform us within 15 working days (dated by the order receipt).
You must contact us prior to return. Once we receive the return we will issue either a full refund or store credit, whichever you prefer. Refunds will be paid to your credit card or PayPal account.
All shipping costs will be paid by us should the exchange be for a faulty item.
We offer three months warranty on all of our products.
Black Caviar Designs will replace faulty items that have been purchased at www.blackcaviardesigns.com.au within three months. If the item is no longer available we will provide a store credit code.
Black Caviar Designs reserves the right to deny refunds if the returned product does not meet our returns policy requirements once assessed.
How to Return/Exchange
Please contact us at firstname.lastname@example.org to organise your free return or call 02 94863302